Leveringspolitik

Shipping Policy

Thank you for choosing our products.

This Shipping Policy is intended to help you understand information regarding order processing, shipping destinations, delivery times, shipment tracking, and delivery issues.

We will make reasonable efforts to process and deliver your order promptly and safely based on the actual circumstances of your order.

Nothing in this Policy is intended to exclude, limit, or diminish any mandatory rights that consumers have under applicable law. If this Policy conflicts with applicable law, the applicable law will prevail.

1. Shipping Destinations

We currently provide standard shipping services to the following European countries and regions:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

The specific shipping destinations available may vary depending on the type of product, inventory availability, warehouse location, and logistics conditions.

If your destination country or region is not listed above, please contact us before placing an order to confirm whether delivery can be arranged.

Customer Support Email: wimbleywattleyrf633@gmail.com

2. Shipping Costs

For countries and regions currently supported for delivery, we offer Free Standard Shipping, subject to the information actually displayed on the order checkout page.

We will select an appropriate shipping method and carrier based on the order destination, product availability, warehouse location, and available logistics routes.

Depending on the actual order circumstances, logistics service providers may include, but are not limited to:

  • UPS

  • FedEx

  • DHL

  • DPD

  • Other logistics service providers with appropriate delivery capabilities

Because logistics routes, warehouse arrangements, and delivery areas may change, we may select or change carriers based on actual circumstances.

If a particular order involves shipping or other transportation costs that must be borne by the consumer, we will provide the relevant information during the ordering or checkout process to the extent required by applicable law.

3. Order Processing Time

After an order is confirmed, we generally require 3–5 business days to process the order and prepare it for shipment.

Normal order processing takes place:

Monday through Friday, excluding public holidays.

Order processing may take longer due to:

  • Public holidays

  • Increased order volumes

  • Inventory adjustments

  • Warehouse operations

  • Changes in logistics arrangements

  • Unforeseen technical or operational issues

We will make reasonable efforts to process your order as quickly as possible.

4. Estimated Delivery Time

After an order has been shipped, the estimated standard delivery times are generally as follows:

Delivery Item Estimated Time
Order processing 3–5 business days
Transit after shipment 5–8 business days
Total estimated time Approximately 8–13 business days
Standard shipping fee Free

The above timeframes are estimates. Actual delivery times may vary depending on the destination, logistics service provider, and other actual circumstances.

Actual delivery times may be affected by:

  • Delivery location

  • Carrier transportation arrangements

  • Customs or border processing

  • Local delivery conditions

  • Public holidays

  • Extreme weather

  • Logistics peaks

  • Force majeure events

  • Other circumstances beyond our reasonable control

Estimated delivery times do not affect any rights consumers may have under applicable law.

If applicable law provides for a specific delivery period or specific consumer rights in the event of delivery delays, the applicable law will prevail.

5. Order Shipment and Tracking

After an order is shipped, we will generally send order or shipping-related notifications to the email address you provided.

Where applicable, the notification may include:

  • Shipment confirmation

  • Tracking number

  • Carrier information

  • Instructions for tracking the shipment

Tracking information is generally updated gradually after the package enters the carrier's system.

In some cases, it may take some time for tracking information to appear for the first time or to be updated.

If the tracking information has not been updated for an extended period or you have questions about the status of your shipment, please contact us at:

Customer Support Email: wimbleywattleyrf633@gmail.com

Please provide your order number whenever possible so that we can check the relevant order and shipping status.

6. Delivery Delays

We will make reasonable efforts to process and deliver orders within the estimated timeframe, but delays may occur during actual transportation.

Possible causes of delivery delays include:

  • Logistics peaks

  • Public holidays

  • Increased order volumes

  • Customs inspections

  • Extreme weather

  • Local delivery disruptions

  • Carrier operational adjustments

  • Traffic or transportation restrictions

  • Force majeure events

  • Other circumstances beyond our reasonable control

If your order has not arrived significantly beyond the estimated delivery time, please contact us promptly.

We will assist with checking the order and shipping status and, where reasonably possible, communicate with the relevant carrier.

Consumers' rights relating to delivery delays under applicable law are not affected by this Policy.

7. Delivery Address and Order Changes

1. Before Shipment

If your order has not yet entered the shipping process, you may contact us to request:

  • A change of delivery address

  • A change of contact telephone number

  • Correction of certain order information

  • Order cancellation

Please submit such requests as soon as possible, because once an order enters the processing or shipping stage, it may no longer be possible to modify it.

We will make reasonable efforts to assist with such requests based on the actual processing status of the order, but some changes may not be possible.

2. After Shipment

After an order has been shipped, it is generally not possible to directly change the delivery address or cancel the order.

If delivery fails, repeat delivery is required, or a package is returned because the delivery address, contact information, or other delivery information provided by the consumer is incorrect, incomplete, or cannot be verified, we may need to confirm the appropriate next steps with you.

If additional transportation costs arise as a result, such costs will be handled according to the actual circumstances of the order and applicable law.

Nothing in this Policy excludes or limits consumers' statutory rights regarding returns, refunds, withdrawal, or other mandatory consumer rights.

8. Customs Duties, VAT, and Other Taxes

Tax and customs policies may vary between countries and regions.

Depending on the product, order value, destination country, and applicable law, an order may be subject to:

  • Import duties

  • Value-added tax (VAT)

  • Customs processing fees

  • Customs clearance service fees

  • Other legally applicable taxes or charges

Where such taxes or charges are legally payable by the consumer, we will provide the relevant information to the extent required by applicable law.

Responsibility for specific taxes and charges may vary depending on the destination country, product type, and actual order circumstances.

Consumers may also consult the requirements applicable in their own country or region regarding potential import and tax obligations.

9. Damaged Packages or Incorrect Products

If the package you receive shows obvious signs of damage during transportation, or if the product received clearly differs from what was ordered, please contact us as soon as possible.

To help us verify and resolve the issue more quickly, please provide, where possible:

  • Order number

  • Recipient's name

  • Email address used for the order

  • Tracking number

  • Photos of the product

  • Photos of the outer packaging

  • Description of the issue

We will verify the matter based on the order information, product condition, and logistics records and will provide an appropriate solution based on the circumstances and applicable law.

Consumers' legal rights regarding product quality issues, transportation damage, incorrect products, and similar matters are not restricted by this Shipping Policy.

10. Lost Packages

If the tracking information indicates an abnormal situation or suspected loss of the package during transportation, please contact us promptly.

We will investigate based on the tracking records, carrier feedback, and order information and provide reasonable assistance where possible.

If the package is confirmed to be lost or a transportation issue occurs for which we are legally responsible, we will provide an appropriate solution in accordance with applicable law and the specific circumstances.

11. Failed Delivery

If delivery fails for any of the following reasons:

  • Incorrect delivery address

  • Incorrect contact information

  • No one available to receive the package

  • Multiple failed delivery attempts

  • Consumer refusal to accept the package

  • Other delivery problems caused by information or actions provided or taken by the consumer

we may need to confirm with you whether to arrange redelivery, return the package, or take another appropriate action.

If additional transportation costs arise as a result, such costs will be handled according to the actual circumstances and applicable law.

This Policy does not affect consumers' statutory rights of withdrawal, refund rights, or other mandatory consumer rights.

12. Force Majeure

Order processing or delivery may be affected by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Extreme weather

  • War or civil unrest

  • Government measures

  • Large-scale transportation disruptions

  • Major logistics system failures

  • Network or communication failures

  • Other events that cannot reasonably be foreseen or controlled

In such circumstances, we will take reasonable measures to minimize the impact on consumers where practicable and provide relevant information when circumstances permit.

Nothing in this Policy affects consumers' mandatory rights under applicable law.

13. Shipping Policy and Consumer Rights

Nothing in this Shipping Policy is intended to exclude, limit, or diminish any mandatory rights that consumers have under applicable law.

If this Shipping Policy conflicts with mandatory consumer protection provisions under applicable law, the applicable law will prevail.

For returns, refunds, and statutory withdrawal rights, please refer to this website's:

Return & Refund Policy

For information about personal information and cookies, please refer to:

Privacy Policy

For matters relating to website use, orders, payments, and other related matters, please refer to:

Terms of Service

14. Contact Us

If you have any questions about order delivery, estimated delivery times, shipment tracking, delivery delays, package issues, or other transportation matters, please contact us at:

Customer Support

Email: wimbleywattleyrf633@gmail.com

Please provide your order number, tracking number, and a description of the issue whenever possible so that we can check the relevant information more quickly.

We will provide reasonable assistance promptly after receiving your inquiry, based on the order and actual circumstances.

Thank you for your understanding and support.

Last Updated: August 25, 2026